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How do refunds work?


Table of Contents

  1. Refunding Last Epoch
  2. Refunding a supporter pack
  3. Refunding cosmetics

 


Refunding Last Epoch

Steam game purchases are eligible for a refund if you have played less than 2 hours or have owned the product less than 2 weeks. All refunds can be done through Steam Support here

 


Refunding a supporter pack

Steam supporter pack purchases and Epoch point purchases are non-refundable as they are considered instant consumables. If you are wanting to refund a supporter pack due to wanting to upgrade, you can visit this article here for more information.

 


Refunding cosmetics

Purchases made with Epoch Points are non-refundable as they are considered instant consumables. If you are having an issue with a cosmetic please reach out to Player Support for further assistance.